User Initiated Conversation (UIC)

A conversation that initiates in response to a user message.

Whenever a business replies to a user within the 24 hour service that message will be associated with a user- initiated conversation.

Businesses can send free-form messages within this 24 hour customer service window.

Business Initiated Conversation(BIC)

A conversation that initiates from a business sending a user a message outside the 24 hour customer service window.

A WhatsApp session lasts for 24 hours after you
receive the last inbound message from the user.

Within this 24 hours session window – you can intervene in the chat and send any message to the users without any restrictions or message approval.

Outside this 24 hours session window – you can only send the users a pre-approved template message.

Facebook Business Verification

Start Verification through the “Security Center” tab in your Facebook Business Account.

New Mobile Number

It’s better to go for a new number, make sure you don’t Install any Whatsapp App on that number.

If you wish to get an old number on the API, the existing WhatsApp Accounts have to be DELETED from the same (if exist).

Convert Leads to Paying Customers via Automated Notifications.

Develop creative marketing campaigns

Support customers by outsourcing simple customer requests and queries to a WhatsApp-powered chatbot or digital assistant.

Engage 24×7 via Smart WhatsApp Chatbot & Multi-Agent Live Chat Support.

Broadcast the Promotional Offers, New Product Launches, etc. and get 7x better results compared to SMS / Emails.

Broadcast Promotional, Offers, New Product Launches, Webinar Reminders, Payment Reminder Messages, etc. up to 100,000+ users in a single click.

Simply import contacts in a CSV file and launch a WhatsApp Broadcast.

Use combination of Tags, Attributes & many other parameters to set your Target Audience for a WhatsApp Broadcast.

Get real-time WhatsApp Broadcast Anaytics : Audience Size, Sent, Delivered, Read & Failed.

Send re-targeting WhatsApp Broadcast to users who have Read & Received the previous broadcast.

Know how much WhatsApp Conversation Credits has been used in every WhatsApp Broadcast.

Send broadcast messages with the same throttling speed as provided by Facebook.

Outside the 24 hours session window – you can
only send Pre-approved Template Messages.

Each Template Message has to be approved by Whatsapp.

Whatsapp Approves promotional offers, coupon codes, updates, notifications & transactional messages.

You can also send Pre-Approved Template Messages by importing a CSV file in the AiSensy Contacts Section.

Share details of your Products, Courses & Services to your leads and drive instant interest and Conversions via Clickable Buttons.

Send images, videos, PDFs along with the Product Messages for better conversions.

Send Payment Reminder, Event Updates, Status Updates to drive users to the Payment Portals and Events instantly.

Send them relevant CTA (Call to Action) buttons for better CTRs : 35-60%

Solve for Support using Multi-Agent Live Chat Dashboard.

Automate your Product Discoveryflow and Customer Support Queries using NLP-based Dialogflow Chatbots.

Qualifyleads on multiplelevels and conversation stages Automatically / Manually using Attributes

Assign Tags to Leads for quick references which helps to run targetted WhatsApp Campaigns.